Return and Refund Policy

At “The Body Bucket”, we are committed to providing high-quality products and excellent customer service. We understand that sometimes things don't go as planned, and you may need to return a product. We offer returns and refund on the following points:

1. If you receive the wrong product
2. If the product has been damaged during transit
3. If the product has physical defects

To ensure a smooth and hassle-free return and refund process, we have a few terms in place:

• If you receive a damaged or incorrect product, please provide us with videos and pictures of the item in question by emailing info@thebodybuket.com or on Instagram @the_body_bucket 
• Photos of the damaged or incorrect product should be sent within 2 days after you receive your order to be eligible for a return or exchange.
• We cannot accept any return or claim after 2 days from the delivery of the product.
• We cannot accept returns for products that have been used.
• Refunds will be generated within 5 working days of receiving the returned product. Refunds will be issued based on the payment method used at the time of purchase.
• The re-sending time will be 7 working days from the day of complaint.
• No cancellation after placing an order.